Rightmove Customer FAQ

Have a question about Rightmove?

How do I add additional members of my team to Rightmove Plus?

We have launched self-service for our independent estate and letting agency customers. We have given access to all branch decision makers with a secure email address and they can request additional users to have access too. 

To use the feature you must be logging in with a personal, company domain email address e.g. firstname.surname@company.com we will not give access to anyone using a shared log in.

Self-service allows you to add new users to your account, edit existing users permissions and remove any users you no longer need. Step by step instructions are below or you may find this video helpful.

If you have permission to use self-service, when you select the menu in the top left hand corner of the page you

will see a section called 'Account Management' which is where you access the features.

User management

In the user management tool you can:

  1. Create new users by clicking the 'Add new user' button

  2. Remove existing users by selecting a user from the list and clicking 'Remove user'

  3. Change an existing users details *Note you cannot update an existing users email address

  4. Change an existing users permissions *Note permissions you will see will depend on your package and products

If your branch does not have access to self-service, please send us a message through the 'Get in Touch' button to request a new user. 

We will need to know:

  • Title
  • Full name
  • Email address

To make sure your account is as secure as possible this needs to be:

  • A company domain email address 
  • An individual email address, no shared log ins

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