Rightmove Customer FAQ

Have a question about Rightmove?

How do I use self-service

We have launched self-service for our independent estate and letting agency customers. To use the feature you must be logging in with a personal, company domain email address e.g. firstname.surname@company.com we will not give access to anyone using a shared log in.

Self-service is made up of 2 parts:

  • User management (adding, editing and removing RM+ users)
  • Branch marketing (editing profile description, logo and branch image)

You might like these handy videos or please read on for step by step instructions:

If you have permission to use self-service, when you select the menu in the top left hand corner of the page you

will see a section called 'Account Management' which is where you access the features.

User management

In the user management tool you can:

  1. Create new users by clicking the 'Add new user' button

  2. Remove existing users by selecting a user from the list and clicking 'Remove user'

  3. Change an existing user’s details *Note you cannot update an existing users email address

  4. Change an existing user’s permissions *Note permissions you will see will depend on your package and products


Branch marketing

In the branch marketing tool you can:


  1. Update your branch profile summary description

  2. Update your branch profile full description
  3. Update your branch logo & branch image

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