If the person named on your Rightmove invoices has left your business or you need invoices addressed to someone else, you can request an update to the name shown on future invoices.


If you need to change the company name shown on your invoices, a different process applies and you will need to contact our invoicing team.

How it works

The name shown on your invoices can be updated by contacting our Customer Support team.
To process your request, we will need your customer number, which can be found on a previous Rightmove invoice.
Once updated, the new name will appear on all future invoices. Previously issued invoices cannot be amended.

What should you do

  1. Locate your customer number on a previous Rightmove invoice.
  2. Email your request to customersupport@rightmove.co.uk and include your customer number, the name currently shown on the invoice and the name you would like to appear on future invoices.
  3. Submit your request.
  4. Future invoices will be issued with the updated name.

Changing the company name on your invoice

If you need to change the company name shown on your invoice, please contact the Customer Invoicing Support team at:
accounts@rightmove.co.uk

If you experience an error

If your request has not been processed or the updated name does not appear on a future invoice:
  1. Check that you included your customer number in your email.
  2. Confirm that the new name was clearly provided.
  3. Check your sent items to make sure the email was sent successfully.
  4. Contact customersupport@rightmove.co.uk and include:
    • Your customer number
    • The name currently shown on the invoice
    • The name you would like to appear on future invoices

If you have feedback or a feature request

If you have feedback about the invoice naming process or would like to suggest an improvement, please contact:
customersupport@rightmove.co.uk


Please include as much detail as possible so your feedback can be reviewed efficiently.