Customer FAQ's
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Knowledge base
Customer FAQ's
Rightmove Plus
21
Adding, Editing and Deleting Rightmove Plus Users
What is 'My Profile' on Rightmove Plus?
What is two-factor authentication (2FA)?
Will I have to use 2FA every time I login and access one of these reports?
I update my properties via my agency software, will I be affected by 2FA?
View all 21
Rightmove Plus reports
10
Create and edit your patch in Rightmove Plus
How do I use the Market Share reports?
How to use the Best Price Guide
How to use the Lead Reports
Why isn’t my property appearing in the Available Stock report?
View all 10
Property Listings
27
Change the property listing date when a sale falls through
I want one of my properties to go back out in the property alerts
Adding a property in Rightmove Plus
Tell me more about online viewings
What to do if you're getting an error when trying to send Rightmove a property from a data feed
View all 27
Products
12
Add a Premium Listing
Add a Featured Property
Use Local Valuation Alerts to get valuation leads
How to Update Your Rightmove Display Advertising Banners
Update your Featured Agent Banner
View all 12
Banner artwork
3
How to change your banner advert designs
What you need to create your own artwork/banners
Why do I have to include small print on the advert?
Rightmove security
3
I’ve received a Rightmove Plus verification email, but I’ve not tried to log in recently
I’ve received an unusual email from Rightmove I wasn’t expecting, is this genuine?
I’ve received the error message ‘your IP address doesn’t look quite right…’, what should I do?
Guidelines and Resources
9
Rightmove Hub
Rightmove brand guidelines
Technical Guidelines and Data Quality requirements
Product guidelines
E-marketing guidelines
View all 9
Rightmove invoices
5
Can we have our invoices sent to more than just one email address?
Can I have my invoices posted rather then emailed?
What information do I need to give you to discuss my account?
I need to update my Direct Debit details. How can I do that?
I haven't received my Rightmove invoice, what do I do?
Membership
2
Discussing my Rightmove membership
I want to cancel my Rightmove membership
Feedback
2
How can I make a suggestion or provide feedback to Rightmove?
Want to make a complaint?
Tenancy Manager
38
Who can access Tenancy Manager?
How does Tenancy Manager work?
Can we add applicants into Tenancy Manager from other sources other than Rightmove?
How are payments processed within Tenancy Manager?
Can we use Tenancy Manager and still print & sign the tenancy agreement?
View all 38
Commercial
4
How do I upload properties as a Commercial customer?
When should I apply multiple property types?
When should I add a floor/unit to my property?
Which property type best fits my property?
Property Professional
Professional Membership
7
How to join Rightmove as a UK Estate Agent
I'm a UK homeowner/private landlord looking to advertise on Rightmove
How to join Rightmove as an Overseas Estate Agent
How to join Rightmove as a New Homes Developer, New Home Builder or Housing Association
How to join Rightmove as a Commercial Agent or Landlord
View all 7