Rightmove Customer FAQ
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What is two-factor authentication (2FA)?
Will I have to use 2FA every time I login and access one of these reports?
I update my properties via my agency software, will I be affected by 2FA?
How it will work when I access areas of Rightmove Plus that contain personal data?
I don’t need to access reports with personal information, do I need to use 2FA?
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Rightmove Plus reports
How do I create and edit my patch in Rightmove Plus?
How do I use the Market Share reports?
How do I use the Best Price Guide?
How do I use my lead reporting?
Why isn’t my property appearing in the Available Stock report?
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I’ve had a sale fall through on a property – I need it re-listed
I want one of my properties to go back out in the property alerts
How do I add a property in Rightmove Plus?
Tell me more about online viewings
I am getting an error when trying to send Rightmove a property from my CRM, why?
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What is a Premium Listing?
How do I add a Premium Listing?
What is a Featured Property?
How do I add a Featured Property?
What is a Local Valuation Alert?
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I want to change my banner adverts designs, how do I do this?
I want to create my own artwork, what do I need?
Why do I have to include small print on the advert?
I’ve received a Rightmove Plus verification email, but I’ve not tried to log in recently?
I’ve received an unusual email from Rightmove I wasn’t expecting, is this genuine?
I’ve received the error message ‘your IP address doesn’t look quite right…’, what should I do?
Guidelines and Resources
Rightmove brand guidelines
Technical guidelines and Data Quality requirements
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Can we have our invoices sent to more than just one email address?
Can I have my invoices posted rather then emailed?
What information do I need to give you to discuss my account?
I need to update my Direct Debit details. How can I do that?
I haven't received my Rightmove invoice, what do I do?
I want to discuss my Rightmove membership.
I want to cancel my Rightmove membership
Are you experiencing difficulties using Rightmove+?
How can I make a suggestion or provide feedback to Rightmove?
Who can access Tenancy Manager?
How does Tenancy Manager work?
Can we add applicants into Tenancy Manager from other sources other than Rightmove?
How are payments processed within Tenancy Manager?
Can we use Tenancy Manager and still print & sign the tenancy agreement?
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