Rightmove Customer FAQ
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Knowledge base
Customer FAQ's
Rightmove Plus
20
How does User Management work?
What is 'My Profile' on Rightmove Plus?
What is two-factor authentication (2FA)?
Will I have to use 2FA every time I login and access one of these reports?
I update my properties via my agency software, will I be affected by 2FA?
View all 20
Rightmove Plus reports
10
How do I create and edit my patch in Rightmove Plus?
How do I use the Market Share reports?
How do I use the Best Price Guide?
How do I use my lead reporting?
Why isn’t my property appearing in the Available Stock report?
View all 10
Property Listings
26
I’ve had a sale fall through on a property – I need it re-listed
I want one of my properties to go back out in the property alerts
How do I add a property in Rightmove Plus?
Tell me more about online viewings
I am getting an error when trying to send Rightmove a property from my CRM, why?
View all 26
Products
14
What is a Premium Listing?
How do I add a Premium Listing?
What is a Featured Property?
How do I add a Featured Property?
What is a Local Valuation Alert?
View all 14
Banner artwork
3
I want to change my banner adverts designs, how do I do this?
I want to create my own artwork, what do I need?
Why do I have to include small print on the advert?
Rightmove security
3
I’ve received a Rightmove Plus verification email, but I’ve not tried to log in recently?
I’ve received an unusual email from Rightmove I wasn’t expecting, is this genuine?
I’ve received the error message ‘your IP address doesn’t look quite right…’, what should I do?
Guidelines and Resources
9
Rightmove Hub
Rightmove brand guidelines
Technical guidelines and Data Quality requirements
Product guidelines
E-marketing guidelines
View all 9
Rightmove invoices
5
Can we have our invoices sent to more than just one email address?
Can I have my invoices posted rather then emailed?
What information do I need to give you to discuss my account?
I need to update my Direct Debit details. How can I do that?
I haven't received my Rightmove invoice, what do I do?
Membership
2
I want to discuss my Rightmove membership.
I want to cancel my Rightmove membership
Feedback
2
Are you experiencing difficulties using Rightmove+?
How can I make a suggestion or provide feedback to Rightmove?
Tenancy Manager
35
Who can access Tenancy Manager?
How does Tenancy Manager work?
Can we add applicants into Tenancy Manager from other sources other than Rightmove?
How are payments processed within Tenancy Manager?
Can we use Tenancy Manager and still print & sign the tenancy agreement?
View all 35