Adding, Editing and Deleting Rightmove Plus Users

Using this step-by-step guide, learn how to add, edit, and delete Rightmove Plus accounts.

• What is User Management? 
• How to get the admin permission
• How to add a user to Rightmove Plus
• How to remove a user from Rightmove Plus
• How to edit a user's permissions

What is User Management? 

User Management is our newly launched self-service tool in Rightmove Plus, which gives you the control to add, edit, and remove users in near real time. 

The new User Management feature can be accessed through your Rightmove Plus account, by clicking on the 'Users' tab found in the main menu on the left-hand side of your page. 

Once you have arrived on the User Management page, you will see a list of current users with the option to delete and edit each, as well as buttons to filter and add a new user. You will only be able to view the users for which you have admin permissions for. 

See below for reference: 

How to get the admin permission

You will only be able to see the 'Users' tab if you are set up with Admin permissions.

If you don't have the admin permission, and would like to be set up to have access to User Management, you can request this with your branch admin. 

Request the permission via your branch admin using the steps below:

1. Log in to Rightmove Plus.
2. Select your initials in the top right-hand corner.
3. Click on 'My Profile' 
4. Request the 'customer admin' permission to your account. 

If there isn't already an admin set up for your branch, you can request this via our form on the Rightmove Hub.

How to add a user to Rightmove Plus

Follow the below steps to add new users easily and quickly through User Management:

1. Select the '+ Add new user' button in the top right corner.
2. Add the user's details into the relevant fields and then click 'continue'. (The email address entered can't be a shared email address and must be a business domain.)
3. Select the branches/ brands you would like the user to have access to by using the tick boxes, and then click 'continue'. 
4. Choose the permissions you would like the user to have.
5. Review the user's details including personal information, branch access and permissions given. 
6. If something does need changing you can click 'back' and re-visit a page to amend the changes. 
7. If this is all correct, click 'create account'. 

The user will then be sent an email inviting them to create their password once you have created the account.

See below a video and steps on setting up a new user to your Rightmove Plus system: 

In terms of the permissions you would like the user to have, this will be set to 'read only' for everything as default, but select 'yes' or 'no' where required unless 'read only' is applicable. 

To note, there is a permission option called 'Customer Admin' to make a user an admin too, which sets them up with user management. If you would like one of your users to have access to add/edit and delete Rightmove Plus users, click 'yes' in this permission section.

How to remove a user from Rightmove Plus

Removing users from your Rightmove Plus instantly could not be easier, you have improved visibility over your Rightmove Plus users to improve security, so you can make sure only the right people can access. 

Follow the below steps to remove a user through User Management:

1. Click on 'users' in your main menu on the left-hand side of your page. 
2. Click 'delete' next to the user's Rightmove Plus account you want to remove.

This will then delete their 2FA number and all the branches that the user has access too, it is a hard delete. Kindly note, only delete the user if this is from all access on Rightmove Plus, if you only want to remove access to particular branches then follow the steps for editing a user. 

See below a video and steps on removing a user from your Rightmove Plus:

How to edit a user's permissions

User Management enables you to easily edit user profiles, to ensure the right people can access the right functionality, products, and tools. This allows you to manage growth and change in your business efficiently.

Follow the below steps to edit a user's permissions:

1. Head to the main User Management page.
2. Click 'edit' next to the user's Rightmove Plus account. 
3. Select on the desired tab to edit the user's account. For example, 'permissions'.
4. Make the changes and then click 'continue'.
5. Press the 'apply' button. 

See below a video and steps on editing a user on Rightmove Plus:

Kindly note, if the user has more than 1 branch on their account, you can use the filter at the top to select the branch(es) you want to change the permissions for. 

See video below for editing a user with multiple branches: