Customer FAQ's

Rightmove Plus 21

• How does User Management work?
• What is 'My Profile' on Rightmove Plus?
• What is two-factor authentication (2FA)?
• Will I have to use 2FA every time I login and access one of these reports?
• I update my properties via my agency software, will I be affected by 2FA?

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Rightmove Plus reports 10

• How do I create and edit my patch in Rightmove Plus?
• How do I use the Market Share reports?
• How do I use the Best Price Guide?
• How do I use my lead reporting?
• Why isn’t my property appearing in the Available Stock report?

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Property Listings 26

• I’ve had a sale fall through on a property – I need it re-listed
• I want one of my properties to go back out in the property alerts
• How do I add a property in Rightmove Plus?
• Tell me more about online viewings
• I am getting an error when trying to send Rightmove a property from my CRM, why?

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Products 13

• Add a Premium Listing
• Add a Featured Property
• Use Local Valuation Alerts to get Valuation Leads
• Update your Banner Artwork
• Update your Local Homepage Banner

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Banner artwork 3

• I want to change my banner adverts designs, how do I do this?
• I want to create my own artwork, what do I need?
• Why do I have to include small print on the advert?

Rightmove security 3

• I’ve received a Rightmove Plus verification email, but I’ve not tried to log in recently?
• I’ve received an unusual email from Rightmove I wasn’t expecting, is this genuine?
• I’ve received the error message ‘your IP address doesn’t look quite right…’, what should I do?

Guidelines and Resources 9

• Rightmove Hub
• Rightmove brand guidelines
• Technical guidelines and Data Quality requirements
• Product guidelines
• E-marketing guidelines

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Rightmove invoices 5

• Can we have our invoices sent to more than just one email address?
• Can I have my invoices posted rather then emailed?
• What information do I need to give you to discuss my account?
• I need to update my Direct Debit details. How can I do that?
• I haven't received my Rightmove invoice, what do I do?

Membership 2

• I want to discuss my Rightmove membership.
• I want to cancel my Rightmove membership

Feedback 2

• How can I make a suggestion or provide feedback to Rightmove?
• Want to make a complaint?

Tenancy Manager 38

• Who can access Tenancy Manager?
• How does Tenancy Manager work?
• Can we add applicants into Tenancy Manager from other sources other than Rightmove?
• How are payments processed within Tenancy Manager?
• Can we use Tenancy Manager and still print & sign the tenancy agreement?

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