Rightmove Customer FAQ
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What is two-factor authentication (2FA)?
Will I have to use 2FA every time I login and access one of these reports?
I update my properties via my agency software, will I be affected by 2FA?
How it will work when I access areas of Rightmove Plus that contain personal data?
I don’t need to access reports with personal information, do I need to use 2FA?
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Rightmove Plus reports
How do I create and edit my patch in Rightmove Plus?
How do I use the Market Share reports?
How do I use the Best Price Guide?
How do I use my lead reporting?
Why isn’t my property appearing in the Available Stock report?
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I’ve had a sale fall through on a property – I need it re-listed
I want one of my properties to go back out in the property alerts
How do I add a property in Rightmove Plus?
Tell me more about online viewings
I can't conduct viewings at the moment, what can I do?
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What is a Premium Listing?
How do I add a Premium Listing?
What is a Featured Property?
How do I add a Featured Property?
What is a Local Valuation Alert?
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I want to change my banner adverts designs, how do I do this?
I want to create my own artwork, what do I need?
Why do I have to include small print on the advert?
I’ve received a Rightmove Plus verification email, but I’ve not tried to log in recently?
I’ve received an unusual email from Rightmove I wasn’t expecting, is this genuine?
I’ve received the error message ‘your IP address doesn’t look quite right…’, what should I do?
Guidelines and Resources
Rightmove brand guidelines
Technical guidelines and Data Quality requirements
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Can we have our invoices sent to more than just one email address?
Can I have my invoices posted rather then emailed?
What information do I need to give you to discuss my account?
I need to update my Direct Debit details. How can I do that?
I haven't received my Rightmove invoice, what do I do?