Customer FAQ's
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Membership

Discussing my Rightmove membership
As a Rightmove member, you’ll have access to a dedicated Account Manager, or a team of Account Managers, ready to support you with their knowledge and insig...
Thu, 19 Mar, 2026 at 4:02 PM
How to cancel your Rightmove membership
If you're looking to cancel your Rightmove membership, you will need to send an email to the relevant email address with your Account Manager cc'...
Thu, 19 Mar, 2026 at 4:02 PM
Buyer Profile and Appointment Booking (New Homes)
Discover how to enhance your New Homes leads as part of the Ascend Package to include additional qualifying questions and preferred appointment times for a ...
Fri, 24 Apr, 2026 at 3:07 PM
Updating your Branch Contact Details
Learn how to update your lead numbers, lead emails and address using the guide below. How to update your Branch Lead Number. How to update your Branch Le...
Thu, 7 May, 2026 at 4:00 PM
Updating your Affiliation Logos
An affiliation is a recognised government industry that an agent is a member of. If you need an affiliation added to your Agent Profile Page or removed ...
Thu, 7 May, 2026 at 4:15 PM