Customer FAQ's
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What is the notice period for cancelling New Homes Rightmove products like Property Carousel?
All New Homes products have a minimum term of one month. If you wish to cancel a New Homes product, you must provide 30 days' notice. Your notice p...
Tue, 27 Oct, 2026 at 2:54 PM
Adding Lettings to your Membership
How to add a lettings membership if you have residential or commercial lettings properties that you would like to market. Both new and existing partner...
Mon, 2 Nov, 2026 at 12:01 PM
How to add a 'Coming Soon' Development (for New Homes Developers & Rental Operators only)
A Coming Soon Development allows you, as a New Homes Developer or Rental Operator, to promote an upcoming development before plots are available to market. ...
Thu, 5 Nov, 2026 at 12:16 PM
How do I reduce my property limit?
If you have an Overseas Membership, you can request a reduction to your property listings limit if your requirements have changed, for example the number o...
Thu, 5 Nov, 2026 at 10:32 AM
How do I cancel or change my existing product or package?
If you want to change your product or package, please speak with your Account Manager. Your Account Manager can discuss the options available, confirm an...
Mon, 9 Nov, 2026 at 2:30 PM