Customer FAQ's
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Membership

Discussing my Rightmove membership
As a Rightmove member, you’ll have access to a dedicated Account Manager, or a team of Account Managers, ready to support you with their knowledge and insig...
Fri, 23 Oct, 2026 at 3:15 PM
How to cancel your Rightmove membership
Before you request a cancellation If you have an Estate Agency membership If you have another membership type Notice periods Cancelling Sales or Lett...
Tue, 10 Nov, 2026 at 11:19 AM
Buyer Profile and Appointment Booking (New Homes)
Discover how to enhance your New Homes leads as part of the Ascend Package to include additional qualifying questions and preferred appointment times for a ...
Fri, 24 Apr, 2026 at 3:07 PM
Updating your Branch Contact Details
Learn how to update your lead numbers, lead emails and address using the guide below. How to update your Branch Lead Number. How to update your Branch Le...
Mon, 28 Sep, 2026 at 3:08 PM
Updating your Affiliation Logos
An affiliation is a recognised government industry that an agent is a member of. If you need an affiliation added to your Agent Profile Page or removed ...
Thu, 7 May, 2026 at 4:15 PM
Updating your Branch/Trading Name
Learn how to update your Branch name, Brand/Trading Name and your company name using the guide below. How to update your Branch Name How to update you...
Mon, 18 May, 2026 at 8:48 AM
What happens if my company acquires another estate agency?
If your company acquires another independent estate agency, what do you need to do? Please contact your Account Manager as soon as possible to discuss ...
Tue, 6 Oct, 2026 at 11:27 AM
Rightmove Membership Types
What membership types does Rightmove offer? Rightmove offers a range of membership options designed to support different types of property professionals a...
Mon, 12 Oct, 2026 at 11:55 AM
How do I add a new branch on Rightmove?
New branch requests are different from property transfers, branch relocations and membership cancellation requests. If you would like to add a new branch ...
Thu, 22 Oct, 2026 at 12:16 PM
What happens after I sign up to advertise my overseas property on Rightmove?
This is what happens after you complete and sign your Overseas Membership Form to advertise your property on Rightmove. The below outlines each stage of th...
Tue, 27 Oct, 2026 at 12:27 PM