This is what happens after you complete and sign your Overseas Membership Form to advertise your property on Rightmove.
The below outlines each stage of the onboarding process, including identity verification, payment setup and when your advertising can go live.
How it works
Once you have signed and returned your Overseas Membership Form, the next steps depend on the type of advertiser you are:
- If you are an estate agent or property developer, your signed form will be returned to your account manager for processing.
- If you are a private vendor, your signed form will be sent directly to our contracts processing team.
Step 1: Form review
Your signed form will be checked to ensure all required information has been completed correctly.
Step 2: Identity verification
Once your form has been checked, an identity verification process will be completed.
You will receive a TrustID verification link sent to the email address of the person who signed the membership form.
To avoid delays, please:
- Open the TrustID email when it arrives.
- Complete the identity verification request.
- Follow all instructions provided within the TrustID process.
Step 3: Payment setup
After your identity verification has been successfully completed, you will receive an email from RMG Credit Control containing a link to Stripe.
You will need to:
- Open the Stripe link.
- Add and save your preferred payment method.
- Complete any required payment setup steps.
Step 4: Membership activation
Once your payment method has been successfully saved in Stripe, your membership can be activated.
After activation, you can begin:
- Uploading your properties.
- Advertising your properties on Rightmove.
To help your application progress as quickly as possible:
- Return your signed Overseas Membership Form.
- Check your inbox for the TrustID verification email.
- Complete your identity verification promptly.
- Check for the Stripe payment setup email from RMG Credit Control.
- Save your payment method in Stripe.
- Begin uploading and advertising your properties once your membership is live.
If you experience an error
I have not received my TrustID email
Please:
- Check your junk and spam folders.
- Confirm that the email address provided on your membership form is correct.
- Allow sufficient time for the form review to be completed.
If you still cannot locate the email, please contact the Vetting Team for assistance.
I cannot complete the TrustID verification
Please:
- Ensure you are using the link provided in your email.
- Follow all instructions shown during the verification process.
- Try using an alternative browser or device if you experience technical issues.
If the issue continues, please contact your account manager (if agent or developer) or the Overseas private seller team (if a private vendor) and provide details of any error messages you are seeing.
I have not received the Stripe payment email
Please:
- Check your junk and spam folders.
- Ensure the identity verification process has been completed successfully.
- Confirm that the email address provided on your membership form is correct.
If you still cannot find the email, please contact the Contracts Processing Team or Private Seller team for assistance.
I have completed all steps but cannot upload properties
If you have:
- Completed your identity verification.
- Saved your payment method in Stripe.
and your account is still not active, please contact your Account Manager (if you are an agent or developer) or the Private Seller Team (if you are a private vendor).
Please provide:
- Your business name (if applicable).
- The email address used during sign-up.
- Details of any messages or errors displayed.
If you have feedback or a feature request
We welcome your feedback on the onboarding process.
When submitting feedback, please include:
- A description of your experience.
- The stage of the process your feedback relates to.
- Any screenshots or examples that may help explain your suggestion.
This information helps us review and improve the experience for future advertisers.