To request a membership cancellation:

  • Your minimum contract term must have ended.
  • The request must be sent to the correct department email address.
  • Your Account Manager should be copied into the email.
  • The request must be submitted by a verifiable member of staff.

Membership cancellations can only be requested once the minimum contract term has ended. If a cancellation is requested before the end of the minimum term, you may be required to pay the remaining contract commitment and/or repay any rebates or discounts previously applied. Your minimum contract term can be found on your membership paperwork.


Membership cancellation notices must be sent to the relevant cancellation email address for your department. 
Cancellation notices sent only to an Account Manager are not valid and will not be processed. The notice must be sent to the relevant cancellation email address listed below. Your Account Manager should be copied into the email, but they are not the recipient for the cancellation request.


Cancellation requests must be submitted by a verifiable member of staff at the branch. Where possible, the request should be submitted by the Overall Authority, such as a Director or Branch Manager.


If you've already sent in your cancellation notice, but you now would like to extend your cancellation period, or retract your cancellation notice, you will need to send an email to the relevant email address (listed below), with your Account Manager cc'd on the email.



Contact emails by department


The email addresses listed below are the official destination for cancellation notices. Please ensure your Account Manager is copied into the email.






Cancelling a Sales or Lettings Service

If you have a Dual membership and wish to cancel either your Sales or Lettings service while retaining the other service, this request cannot be completed through the standard cancellation email process.

Your Account Manager can discuss the options available for your membership and any changes that may be available to your package.


If you wish to proceed with removing a single service from your Dual membership, please contact your Account Manager directly. You can request a callback using the callback request form.


If you have questions about your notice period, contractual commitments, or final service date, please contact your Account Manager or the Customer Experience team before proceeding with your request.

 

Notice Periods

To end your membership at the end of a particular month, we must receive your cancellation notice by 4:00pm on the notice deadline shown below. Notices received after the deadline will be processed for the following month-end.

  • End of January: Notice must be received by 4:00pm on 1 January
  • End of February (non-leap year): Notice must be received by 4:00pm on 29 January
  • End of March: Notice must be received by 4:00pm on 1 March
  • End of April: Notice must be received by 4:00pm on 31 March
  • End of May: Notice must be received by 4:00pm on 1 May
  • End of June: Notice must be received by 4:00pm on 31 May
  • End of July: Notice must be received by 4:00pm on 1 July
  • End of August: Notice must be received by 4:00pm on 1 August
  • End of September: Notice must be received by 4:00pm on 31 August
  • End of October: Notice must be received by 4:00pm on 1 October
  • End of November: Notice must be received by 4:00pm on 31 October
  • End of December: Notice must be received by 4:00pm on 1 December


Example: If you would like your membership to end on 31 October, we must receive your cancellation notice by 4:00pm on 1 October.


Retractions and Extensions

  • A cancellation notice may be retracted at any time before the final day on site.
  • Cancellation notices cannot be retracted after the final day on site has passed.
  • Requests to extend a cancellation date must be made before the final day on site.
  • Extensions are typically applied on a month-by-month basis.
  • If an extension is approved, the membership will remain active until the revised end date.


Re-joining After Cancellation

If your cancellation date has passed and your membership has ended, please contact your Account Manager to discuss re-joining Rightmove. Any required paperwork and the re-join process will be determined based on your membership type and circumstances.

Re-joining requirements may vary depending on the membership type and the length of time since cancellation.