If you want to change your product or package, please speak with your Account Manager. They can confirm the terms of your agreement, pricing and any creative requirements.


If you want to cancel a product or package, you need to send your cancellation request to the correct email address for your business area and copy in your Account Manager.



Changing your product or package

  1. Speak with your Account Manager about the change you would like to make.
  2. Your Account Manager will confirm the terms of your agreement, pricing and any creative requirements.
  3. Review and sign the relevant paperwork provided by your Account Manager.
  4. Once all paperwork has been received and approved, you will receive an email confirming when your product or package change will go live.

Cancelling your product or package

Send your cancellation request to the correct email address below. These are the official email addresses for cancellation notifications:
  • Estate Agency/Independent Estate Agency: cancellations@rightmove.co.uk
  • New Homes: Notify@rightmove.co.uk
  • Build to Rent: Rentals@rightmove.co.uk
  • Commercial: contractprocessing@rightmove.co.uk
  • Overseas: contractprocessing@rightmove.co.uk
Please copy your Account Manager into your cancellation email and include:
  • Your company name
  • Your branch/development name
  • Your branch ID, if known
  • The product or package you wish to cancel


Once your request has been received, you will receive confirmation of receipt. Your Account Manager will then provide the relevant paperwork for you to review and sign.


Cancellations are subject to the notice period in your agreement and any minimum terms that apply. Your Account Manager can confirm these details with you.


If you experience an error

Please speak with your Account Manager if:
  • You have not received confirmation that your cancellation request has been received.
  • You have not received the paperwork you need to review and sign.
  • You do not know your notice period or minimum term.
  • You have not received confirmation of when your product or package change will go live.


If you have feedback or a feature request

Please share any feedback about the cancellation or product or package change process with your Account Manager.


Include details about your feedback or suggestion to help them understand your experience.