If you have an Overseas Membership, you can request a reduction to your property listings limit if your requirements have changed, for example the number of properties you have available to advertise has reduced.


Changing your property listings limit changes your current agreement, so you will need to contact your account manager to request the change.


To change your property listings limit:
  1. Contact your account manager.
  2. Tell them that you would like to reduce your property listings limit.
  3. If possible, explain why you would like to make the change. This helps your account manager understand your requirements.
  4. Your account manager will send you a new membership form, if you are eligible.
  5. Review and sign the membership form to agree to your new membership.
  6. Once the new agreement has been signed and processed, your new property listings limit will take effect from the 1st of the following month.


If you are still within the minimum term of your current Overseas membership agreement, you cannot reduce your property listings limit until the minimum term has ended. Your account manager will discuss this with you.


If you experience an error

I cannot reduce my property listings limit

Check whether you are still within the minimum term of your current Overseas membership agreement. If you are within your minimum term, a downgrade cannot take effect until that term has been completed. Contact your account manager if you need to check the terms of your current agreement.


I have not received my membership form

If your account manager has confirmed that they will send you a membership form but you have not received it, contact your account manager to follow up.


My property listings limit has not changed

Changes to your Overseas membership take effect from the 1st of the following month once the new agreement has been signed and processed. If the expected effective date has passed and your property listings limit has not changed, contact your account manager or Customer Support for help.


Include details of the change you requested and your signed membership agreement where available.


If you have feedback or a feature request

If you have feedback about property listings limits or would like to suggest an improvement, you can:
  • contact your account manager; or
  • contact Customer Support.


Include as much detail as possible about your feedback or request so that it can be understood clearly.