All New Homes products have a minimum term of one month.
If you wish to cancel a New Homes product, you must provide 30 days' notice. Your notice period will begin from the date your cancellation email is received.
How it works
To request a cancellation:
- Send an email to notify@rightmove.co.uk.
- Include details of the product(s) you would like to cancel.
- Copy your Account Manager into the email.
- Follow any additional instructions provided if further paperwork is required.
Once your cancellation request has been received and any required documentation has been completed, your cancellation will be processed in line with the 30-day notice period.
What the customer should do
- Check which New Homes product(s) you would like to cancel.
- Email notify@rightmove.co.uk with your cancellation request.
- Copy in your Account Manager.
- Complete any cancellation paperwork if requested.
- Retain a copy of your email for your records.
If you experience an error
If you do not receive confirmation that your cancellation request has been received:
- Check that your email was sent to notify@rightmove.co.uk.
- Confirm that the email was successfully sent from your mailbox.
- Check your junk or spam folder for any replies.
- Contact your Account Manager if you have not received a response and would like to confirm receipt of your request.
When contacting us, include:
- Your company name
- The product(s) you wish to cancel
- The date your cancellation request was sent
If you have feedback or a feature request
If you have feedback regarding a New Homes product or would like to discuss alternative advertising options, please contact your Account Manager.
Providing details about your requirements and business objectives will help us understand your feedback and provide the most relevant support