Rightmove Customer FAQ

Have a question about Rightmove?

I want one of my properties to go back out in the property alerts

There are a few different reasons why we send properties out in the automatic email alerts.

Property reductions

If a property is reduced by 2% or more, the property will be sent out in Rightmove’s instant alert emails – notifying the keenest buyers or tenants of the new price.

A sale fall through

We look at each property individually, please include the following information:

  • A link to the property on Rightmove
  • A redacted copy of your sales memorandum

Please also make sure that the property is live and available and send to our team using the 'Get in Touch' button.

Following a marketing break

For a sales property to be sent out in the instant alerts and appear as new, the marketing break must be 14 weeks or more.

For a lettings property to be sent out in the instant alerts and appear as new, the marketing break must be 2 weeks or more.


Refreshing your listings and making some changes can help to spark fresh interest in your property. We have an on-demand video available here.


You can see a copy of our Technical Guidelines here.


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