The lead report is in Rightmove plus, and it gives you a view of how many emails and calls you have received from Consumers via the Rightmove website.
Where to find the Lead Reports
Follow the below steps:
1. Log in to Rightmove Plus.
2. Find the menu on the left-hand side of the page.
3. Select the 'reports' tab.
4. Press the 'leads' tab.
Once on the Lead Report, you will see 3 tabs as per the below:
- Summary - detailing all emails and calls
- Telephone log - calls will show on here only if you have a Rightmove Geographical number
- Email - All emails received via Rightmove
To be able to listen to calls, you must have both the 'lead reports' and 'telephone leads' permissions switched on under your Rightmove Plus account.
If you don't have permission to access the lead reports, you can request your admin to edit your access. Learn more about User Management.
Email Log Features
Date Range
The report will hold all email leads which have been received in the last year. We are not able to go further back than this, as per our Retention Policy.
Graph
The graph will give a breakdown of all emails, broken down into Sales, Lettings and General Enquiries.
The panel on the right will show details of how many contacts have said that they have a property to sell/let, and how many have requested a valuation. See the example below:
This information populates if they have filled in the optional fields when sending a lead.
Filters
When viewing the email leads, there are filters and an additional 'search' box that can help when looking for leads on a specific property, or if searching for a lead from a specific person.
The below filters can be applied:
Applicant Information
On the Lead Report, you will also see the applicant information, which will include their name, address, telephone number and email address. It will also include the time and date of when the lead was sent.
Enquiry
This will detail whether the applicant is looking for more property details, to book a viewing, or a valuation.
Property Address
Detailing the property that the applicant had emailed about.
View More
Once the 'view more' button has been selected, this will open up the email lead that was sent, including other details the home-hunter may have provided.
Telephone Log Features
Date Range
The report will hold all telephone leads which have been received in the last year. We are not able to go further back than this, as per our Retention Policy.
Graph
The graph will give a breakdown of all calls made to the Rightmove GEO number, broken down into answered, missed and abandoned calls. This is also detailed on the panel on the right, as shown below:
Filters
When viewing the telephone leads, the below filters can be applied, this is also detailed in the 'status' field:
The meaning of the status's are outlined below:
Answered - Calls that have been answered.
Engaged - The caller received an engaged tone.
Unanswered - The call was not answered within a minute.
Abandoned - The call lasted less then 7 seconds.
Missed - This is the total of calls which were engaged, unanswered or abandoned.
Applicant Information
On the Lead Report, you will see the applicants information, including their telephone number and whether the calls was made from a mobile, anonymous or landline. If the call is from a landline, it will detail the location too.
Enquiry
If your branch is dual (Sales and Lettings), you will have 2 geo numbers (1 for Sales & 1 for Lettings), this field will detail if the caller dialled the sales or lettings numbers.
Duration
This details how long the call lasted.
Call Recording
Alongside having a 'Geo' number, Rightmove can also record your calls. If you would like your calls recorded, then send an email to customersupport@rightmove.co.uk, and we can look into this further.
Once call recording has been set up, calls can be listened to and also downloaded via your lead report.