Using this step by step guide, find out the reasons why your property may not be showing on Rightmove. It can be down to us not receiving an update from your datafeed software, or there was an issue when the update came through to Rightmove. 


See below how to get your property on Rightmove, depending on your upload method:



I upload my properties using a datafeed software

Is your property showing incorrectly or not at all on Rightmove, but showing as expected on other websites including your own?

  • If so, send an email to customersupport@rightmove.co.uk or use the Get in Touch button so we can have a look at the data we are receiving
  • If not, contact your software provider as there's likely to be a problem sending the data to a portal
  • Have you checked the Real-Time Datafeed Error Report (RTDF) in Rightmove Plus? This will let you know if there is something stopping the property coming through. See below on how to check the RTDF report:
  1. Log in to Rightmove Plus
  2. Click on your initials in the top right-hand corner
  3. Select the tab that says 'RTDF Error Report'
  4. Check to see if there are any errors
  5. Make the necessary changes to the property and it will show on Rightmove as expected. 


I upload my properties using Rightmove Plus

  • Look out for any red warnings, there are some mandatory fields that you will need to fill in before you can upload the property
  • If you have filled in the mandatory fields and your property is still not displaying on Rightmove, send an email to customersupport@rightmove.co.uk or use the Get in Touch button so we can have a look at the data we are receiving