Your property may not be displaying on Rightmove, as we've not received an update from your data feed software, or there was an issue when the update came through to Rightmove.


If your property isn't displaying on any portal, contact your software provider, as there's likely to be a problem sending the data to a portal.


See below the checks you can do, depending on your upload method:



I upload my properties using a data feed software

Is your property showing incorrectly or not at all on Rightmove, but showing as expected on other websites including your own?

  • Yes- send an email to customersupport@rightmove.co.uk so we can have a look at the data we are receiving.
  • No- contact your data feed provider for some further support. 


Have you checked the Real-Time Data feed Error Report (RTDF) in Rightmove Plus? This will let you know if there is something stopping the property coming through. See below on how to check the RTDF report:

  1. Log in to Rightmove Plus.
  2. Click on your initials in the top right-hand corner.
  3. Select the tab that says 'RTDF Error Report':
  4. Check to see if there are any errors.
  5. Make the necessary changes to the property and it will show on Rightmove as expected. 


I upload my properties using Rightmove Plus

  • Look out for any red warnings, there are some mandatory fields that you will need to fill in before you can upload the property.
  • If you have filled in the mandatory fields and your property is still not displaying on Rightmove, send an email to customersupport@rightmove.co.uk so we can have a look at the data we are receiving.