Rightmove Customer FAQ

Have a question about Rightmove?

I’ve had a sale fall through on a property – I need it re-listed

We're sorry to hear you've had a sale fall through.

First, check your property qualifies for re-listing

We can re-list your property if it has been:

  • unavailable (marked as Sold STC or Under Offer) for 7 weeks or more
  • was made available in the last 7 days
  • has had no property alerts in the last 7 days

That will mean your property will go out in Instant Alerts and show with a new added-on date. Here's what to do if your property doesn't qualify.

Less time, less effort – Try our new process for reporting fall throughs

With our new process, you can manage your fallthroughs on Rightmove via email and we aim to deal with your request within 60 minutes. 

All you need to do is send an email to customersupport@rightmove.co.uk or use the Get in Touch button and include the following:

If you have had multiple sales fall through, please send these in separate emails.
You no longer need to send us a redacted memorandum of sale.


I understand that inaccurately declaring a property as a fall through is likely to be classed as a misleading action contrary to Regulation 5 of the Consumer Protection from Unfair Trading Regulations 2008, with a resultant penalty of a fine and/or up to 2 years imprisonment, and that, if requested, I authorise Rightmove to provide confirmation of this declaration to Trading Standards or any statutory body to assist in their investigations.

I understand that inaccurately declaring a property as a fall through will be classed by Rightmove as a breach of Clause 4.1.3 of the Rightmove General Terms and Conditions (GTCs) and will result in Rightmove terminating our membership in accordance with clause 10.2.5 of the GTCs.

I declare this property as a fall through and request that it be returned to market. 

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Can’t find what you’re looking for? We’re here to help. Get in touch