Call recording is a feature we offer, that allows calls that come through via the Rightmove website to be recorded. 

For calls to be counted and recorded, a geo 'tracking' number will need to be added to the branch. This geo number will appear on the Rightmove website, but will transfer any calls to the branch number you have provided. 

If you would like your calls to be recorded, send an email to our Customer Support Specialist team including your branch details. Their email is customersupport@rightmove.co.uk

Once call recording has been set up, any calls after this point can be listened to and downloaded via the telephone log section under the 'Leads' tab in Rightmove Plus. Learn more about the Lead Reports here.

The report will hold all telephone leads which have been received in the last year. We are not able to go further back than this, as per our Retention Policy. 

In order for you to listen to calls, you will need to have both the 'telephone lead' and 'lead report' permissions applied to your Rightmove Plus login. If you do not have permission to access the Lead Reports, you can request this access with your branch admin. Find out how to get your permissions updated here. 

If you're having issues with listening to calls despite having call recording set up and the correct permissions, send an email to our Customer Support team on the email customersupport@rightmove.co.uk.