Rightmove Customer FAQ

Have a question about Rightmove?

What emails are sent on the agent’s behalf from Tenancy Manager?

Real-time notifications are sent via Tenancy Manager to speed up the move-in process and keep everyone informed at each stage.


Emails sent to the tenant on your behalf (co-branded with the Rightmove logo):

  • Confirmation of offer/prompt to sign Holding Deposit Explained
  • Prompt to pay holding deposit to the agent
  • Confirmation of holding deposit payment
  • Holding deposit refund/confirmation of tenancy withdrawal
  • Prompt to pay remaining funds (move-in monies)
  • Confirmation of remaining funds payment
  • Deposit protection documents, including a link to sign Prescribed Information
  • Sharing of tenancy documents (EPC, gas safety certificate etc)


Emails you, the agent, receive:

  • Confirmation that “Holding Deposit Explained” document has been signed
  • Confirmation that holding deposit has been paid/notification that references have been ordered
  • Confirmation that references are complete/prompt to share the tenancy agreement
  • Confirmation that tenancy agreement has been signed digitally
  • Confirmation that move-in monies have been paid
  • Invitation to sign Prescribed Information document
  • Notification that a tenancy is up for renewal in the next 3 months


You also have the option to include an automated email to your Landlord to confirm the details of the offer.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Can’t find what you’re looking for? We’re here to help. Get in touch