Rightmove Customer FAQ

Have a question about Rightmove?

Tenants are not signing Prescribed Information, can I (agent) still complete the tenancy?

Yes. If you have sent Prescribed Information document to be digitally signed, and perhaps some of the tenants are not signing it and you believe they won't sign it - you can mark Deposit protection stage as complete. To do so:

  1. Open the Tenancy Overview page
  2. Click on the "..." button on the Deposit protection stage
  3. Select "Mark as complete"

This will complete Deposit protection stage. If all other stages are complete already, it will also complete the tenancy too.

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