Explains when an agent can mark a property as Sold, Sold Subject to Contract, Under Offer or Let Agreed, and how to report a listing that may be incorrectly claiming a successful transaction.


TABLE OF CONTENTS


How it works


Key Rule

An agent may only mark a property as Sold, Sold Subject to Contract, Under Offer or Let Agreed if they are receiving a fee from the successful transaction.


When can more than one agent show a Sold or Let status?

More than one agent can display a Sold or Let status for the same property if each agent is receiving a fee from the successful transaction.

What if the same agent has marked the property as Sold or Let more than once?

The Sold or Let status should only be applied to the listing associated with the successful transaction.

Example

  • Listing 1: 100% ownership
  • Listing 2: 50% shared ownership


If the successful transaction relates to the 50% shared ownership listing, that listing may remain on Rightmove with the relevant Sold or Let status.


The 100% ownership listing should be removed from Rightmove while it is still showing as Available.
Only the listing associated with the successful transaction should remain on site with a Sold or Let status.

What evidence do I need to provide?

Reporting another agent

Provide:
  • Memorandum of Sale (sales)
  • Tenancy Agreement (lettings)
  • Property link
  • Company name
  • Branch location
  • Explanation of the issue


Reporting duplicate Sold or Let statuses by the same agent

Provide:
  • Links to the affected listings
  • A brief explanation of the issue


Why do I need to provide evidence?

We require evidence to verify the transaction before investigating a claim. Without supporting evidence, we may be unable to investigate.


Need further help?

Please contact our Data Quality Team on 01908 712220.