TABLE OF CONTENTS



How do I request the removal of my own duplicate property listing?



What this FAQ is about
If you have accidentally uploaded the same property listing more than once and can see duplicate listings on site, you can ask us to remove the duplicate listing for you.
To help us process your request quickly and ensure the correct listing is removed, please provide a few key details when you contact us.


How it works

If you've accidentally created a duplicate property listing on Rightmove, please follow the steps below so we can help resolve this.

  1. Contact our Data Quality team – We recommend contacting us by email, although you can also call us on 01908 712220.

  2. Explain the issue – Let us know that the property has been listed more than once by mistake.

  3. Provide the property link – Include the full Rightmove property URL for the duplicate listing you'd like us to remove.

  4. Check the details – Please double-check that you've provided the correct property link to avoid the wrong listing being removed.

  5. Update your CRM – If the property is also duplicated within your CRM system, please remove the duplicate record where possible to prevent it from being uploaded again.

Even if you have already removed the duplicate from your CRM, we still recommend contacting us to let us know what happened. This helps us keep an accurate record and prevents unnecessary follow-up regarding duplicate listings.


What the customer should do

When requesting removal of a duplicate listing, please include:
  • A brief explanation confirming the duplicate was created accidentally
  • The property link for the listing you want removed
  • Confirmation of whether the duplicate has also been removed from your CRM
Providing this information helps us process your request more quickly and reduces the risk of the wrong listing being removed.


If you experience an error

If you are unable to identify which listing should be removed:
  • Compare the property links and listing details carefully before contacting us.
  • Check your CRM to identify the duplicate record.
  • If you are unsure which listing is the correct one, contact Customer Care and provide both property links for assistance.
When contacting us, include:
  • The property address
  • The property links involved
  • A brief explanation of the issue
  • Any steps you have already taken within your CRM