If your property is appearing on the wrong area of Rightmove, whether Residential or Commercial, the steps to correct this depend on how you upload your properties.


Properties can be uploaded through a CRM/property software provider or manually through Rightmove Plus. The way Residential and Commercial properties are selected differs between these upload methods.


I upload my properties through a CRM

When you send properties to Rightmove through a CRM, whether they appear on the Residential or Commercial platform is determined by the property type selected within your CRM.


Your CRM will have Residential and Commercial property types available. The property type you select determines which side of Rightmove the property is sent to.


If your property is appearing on the wrong platform:

  1. Open the property within your CRM.
  2. Check the property type currently selected.
  3. Change this to the appropriate Residential or Commercial property type.
  4. Save your changes and send the updated property information to Rightmove through your usual upload process.

For example, if a Residential property is appearing on the Commercial platform, select an appropriate Residential property type. The same applies in reverse if a Commercial property is appearing on the Residential platform.


I upload my properties manually through Rightmove Plus 

If you manually upload properties through Rightmove Plus, whether you're adding a Residential or Commercial property is determined by the Add Property option you select.

You'll have the option to:

  • Add Residential Property
  • Add Commercial Property

If you select Add Residential Property, you'll only be shown property types and attributes applicable to Residential properties.


If you select Add Commercial Property, you'll only be shown property types and attributes applicable to Commercial properties.


Make sure you select the appropriate Add Property option for the type of property you're advertising before entering the property details.


My property is already on the wrong platform

If you upload through a CRM, check the property type selected within your CRM and change this to the appropriate Residential or Commercial property type before sending the updated information to Rightmove.

If you manually upload through Rightmove Plus, make sure the correct Add Residential Property or Add Commercial Property option is selected when creating the property.


Still showing on the wrong platform?

If you've checked the above and your property is still appearing on the incorrect platform, get in touch with us and we'll take a closer look.