Call recording is a feature we offer, that allows calls that come through via the Rightmove website to be recorded. 

For calls to be counted and recorded, a geo 'tracking' number will need to be added to the branch. This geo number will appear on the Rightmove website, but will transfer any calls to the branch number you have provided. 

If you would like your calls to be recorded, send an email to our Customer Support Specialist team. Their email is customersupport@rightmove.co.uk.

Once call recording has been set up, calls can be listened to and also downloaded via the 'Leads' tab in Rightmove Plus. Learn more about the Lead Reports here.

In order for you to listen to calls, you will need to the permission on your Rightmove Plus login. 

If you do not have permission to access the Lead Reports, you can request this access with your branch admin. Find out how to get your permissions updated here.