Rightmove Customer FAQ

Have a question about Rightmove?

A property is showing as new on Rightmove but I've seen it marketed before

If you have noticed a property showing as new on Rightmove that has been previously advertised, the property may be eligible for a new date.

Fall through properties

When a property has had a sale agreed which is no longer proceeding it would be classed as a sale fall through. For us to amend the date of a property due to a sale fall through, the property needs to be marketed as Sold STC or Under Offer for 7 weeks or more. To find out more about how to have a property relisted due to a sale fall through and the criteria, you can visit the page below:

https://customerfaq.rightmove.co.uk/support/solutions/articles/7000069451-i-ve-had-a-sale-fall-through-on-a-property-i-need-it-re-listed

Marketing break

A marketing break is when a property is removed from internet advertising for a period of time which can be for many different reasons. 

Properties for sale need to be removed for a minimum of 14 weeks and Lettings properties need to be removed for a minimum of 14 days in order for the property to automatically relist as new when it returns to the market as available. 

If a property is showing a new date outside of the above scenarios, you can raise this by sending the Rightmove property link to our dedicated Data Quality Team at [email protected] to investigate further. 


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Can’t find what you’re looking for? We’re here to help. Get in touch