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Tenancy Manager

Can I renew a tenancy if I don't have it on Tenancy Manager?
Note: It is unlawful to renew an Assured Tenancy for a fixed term, therefore Assured Tenancy cannot be renewed. If you want to renew a tenancy that you cur...
Fri, 1 May, 2026 at 9:18 AM
How can I roll the tenancy on a monthly contractual periodic basis?
All Assured Tenancies are periodic tenancies, therefore they are always “rolling”. If you wish to roll a Non-Housing Act tenancy, you can keep the tenancy ...
Fri, 1 May, 2026 at 9:18 AM
How can I terminate a tenancy?
Assured Tenancies: you can mark the tenancy as terminated by clicking "Terminate" button. Non-Housing Act tenancies: if tenants and/or landlo...
Fri, 1 May, 2026 at 9:18 AM
Tenants are not signing Prescribed Information, can I (agent) still complete the tenancy?
Yes. If you have sent Prescribed Information document to be digitally signed, and perhaps some of the tenants are not signing it and you believe they won...
Thu, 22 Feb, 2024 at 12:42 PM
What is the Deposit Replacement Scheme (DRS) feature in Tenancy Manager?
The Deposit Replacement Scheme (DRS) feature allows letting agents to manage tenancies where DRS is used instead of the traditional security deposit.
Fri, 9 Aug, 2024 at 5:27 PM
How do I enable the Deposit Replacement Scheme (DRS) for my agency?
Note: Only users with Tenancy Manager Admin permissions can enable DRS. To enable DRS, follow these steps: Access the branch settings page from your Tena...
Fri, 9 Aug, 2024 at 5:28 PM
What happens to the security deposit field when Deposit Replacement Scheme (DRS) is enabled for a tenancy?
When DRS is enabled for a tenancy, the deposit amount field will be disabled and not required. Agents are still required to choose a deposit protection prov...
Fri, 9 Aug, 2024 at 5:28 PM
How does the move-in Monies calculation change when using Deposit Replacement Scheme (DRS)?
With DRS, the move-in Monies calculation will include only the first rent payment minus the holding deposit. Neither the deposit nor the deposit replacement...
Fri, 9 Aug, 2024 at 5:29 PM
What changes occur in the tenancy agreement when Deposit Replacement Scheme (DRS) is used?
The tenancy agreement will be updated to: Include the definition of the deposit replacement guarantee. Include a deposit replacement guarantee clause. D...
Fri, 9 Aug, 2024 at 5:29 PM
How do offer emails change when Deposit Replacement Scheme (DRS) is configured for a tenancy?
Offer emails to tenants and landlords will be updated to indicate that the deposit is £0 and that a deposit replacement scheme is used.
Fri, 9 Aug, 2024 at 5:32 PM