Customer FAQ's
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Property Listings

Change the property listing date when a sale falls through
If a property sale falls through, we’re here to help you promote it again. Here’s what to do. Change the listing date Fall through relisting criteria ...
Thu, 13 Mar, 2025 at 2:31 PM
I want one of my properties to go back out in the property alerts
There are a few different reasons why we send properties out in the automatic 7 day email alerts. Property reductions If a property is reduced by 2% or...
Wed, 19 Nov, 2025 at 2:58 PM
Adding a property in Rightmove Plus
We have a User Guide in Rightmove Plus on the Property List and a Rightmove Hub video on How to add a property. Go to the main menu column on the left-...
Thu, 20 Nov, 2025 at 4:17 PM
What to do if you're getting an error when trying to send Rightmove a property from a data feed
If you receive an error email from the Rightmove ADF Team, then we have been unable to upload or update your property listing. The error message will de...
Fri, 21 Nov, 2025 at 4:28 PM
How to make changes to a property on Rightmove that I have uploaded
Use the steps below to make a change to your property, depending on the method you use to edit properties:  Do you use a software to load properties? Do ...
Thu, 20 Nov, 2025 at 12:01 PM
I need help with my property images
To make sure that images are shown in the best quality on both the mobile and desktop site you need to upload images in a ratio of 3:2 so that they fill the...
Tue, 23 May, 2023 at 3:16 PM
Removing Completed Properties
Yes, all completed properties must be removed from marketing within one business day in line with our Technical Guidelines. Home hunters tell us that it...
Wed, 19 Nov, 2025 at 4:55 PM
Advertising properties across branches
Only the branch location with the original signed marketing agreement can advertise the property on Rightmove.  Duplicating a property on another branch...
Thu, 20 Nov, 2025 at 2:20 PM
Do I need to add my Redress & CMP details to Rightmove?
Yes. It is mandatory for your Redress details and membership number to be displayed within your tenancy information section on Rightmove and shows you are c...
Tue, 14 Feb, 2023 at 5:25 PM
Fix a listing that isn't showing on Rightmove
Your property may not be displaying on Rightmove, as we've not received an update from your data feed software, or there was an issue when the update ca...
Fri, 21 Nov, 2025 at 11:58 AM