Customer FAQ's
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Property Listings

I’ve loaded a property and it’s not showing on Rightmove?
Using this step by step guide, find out the reasons why your property may not be showing on Rightmove. It can be down to us not receiving an update from you...
Thu, 6 Mar, 2025 at 11:01 AM
Can I keep advertising a property whilst another agent has a sale progressing?
You can continue to advertise a property as available if the vendor is still open to receiving offers through you, however, if the sale completes with anoth...
Tue, 14 Feb, 2023 at 5:13 PM
I’m advertising a property with another agent; can I mark it as SSTC if they agreed the sale?
Only the agent that has achieved the offer accepted can market the property as SSTC or Under Offer unless there is a split fee.  If you list a property as ...
Tue, 14 Feb, 2023 at 5:14 PM
I am changing my software provider, what do I need to do?
Things you need to know and do before the changeover: Make sure that all properties you wish to display on Rightmove are on the new software All existing...
Tue, 14 Feb, 2023 at 5:10 PM
Where can I find the latest version of the Rightmove feed specifications?
The latest version of our specifications can be found here.
Tue, 14 Feb, 2023 at 5:10 PM
Promote fall through properties that don't qualify for new listing dates
We can only change listing dates for fall through properties if it: was marked as unavailable, Sold STC or Under Offer for 7 weeks or more is now availab...
Thu, 13 Mar, 2025 at 2:08 PM
Invisible Property Needs to be Reinstated?
Guidance from industry bodies states that properties should be withdrawn from Rightmove once the sale has completed, or the property is tenanted. To help y...
Mon, 12 Jun, 2023 at 12:45 PM
Adding a New Property - Postcode not recognised?
Sorry that we were unable to add your new listing to Rightmove.  We can certainly look into adding any new Postcodes or door numbers into Rightmove Plus...
Mon, 19 Jun, 2023 at 4:17 PM
My property is showing on Rightmove but only when I search by the postcode?
There are a few reasons why your property may not be appearing when searching for a village/town/city. One of the 1st things to look at is the map view on t...
Thu, 22 Jun, 2023 at 12:26 PM
How does a property show under the RM filters?
We have many different filters on the website for our consumers to use to help tailor their search results. The below will detail different filters and how ...
Thu, 22 Jun, 2023 at 2:07 PM