Customer FAQ's
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Property Listings

Another Agent is using my images on their Rightmove listing
As part of their Rightmove contract under our Terms and Conditions, Estate Agents are responsible for ensuring that they have the relevant permissions to us...
Thu, 28 Mar, 2024 at 11:25 AM
A sold/tenanted property hasn't been removed from Rightmove
When a property completes in a sale or becomes tenanted, it is the Estate Agents responsibility to remove the property listing. To investigate sold or tena...
Wed, 11 Jun, 2025 at 9:40 AM
Keyword Logic for Property Types
There are many property types that can be inputted on Rightmove. This FAQ shows all keywords that will link to the relevant property type. With our Prop...
Fri, 19 Dec, 2025 at 5:18 PM
The number of bedrooms on a listing doesn’t match the floor plan, what do I do?
Descriptions should precisely match the floor plan to ensure potential buyers or renters can accurately visualize the space. A bedroom is classified as ...
Fri, 2 Aug, 2024 at 9:29 AM
How to Market a Property Discreetly
A discreet listing is when an Estate or Letting Agent markets a property with limited information, often requested by homeowners who are in the public eye o...
Wed, 21 Jan, 2026 at 2:45 PM
What should I do when an agent has marked a property as ‘Sold STC’ or ‘Let Agreed’, but they’re not responsible for the sale or let?
What does Rightmove need to action my complaint? To action your claim, you’ll need to email us either a: memorandum of sale (sales properties) lettin...
Fri, 2 Aug, 2024 at 9:32 AM
Price Qualifiers
This FAQ explains what price qualifiers are on Rightmove, which ones you can use, and the current restrictions around Price on Application (POA) and Offer...
Mon, 11 May, 2026 at 2:19 PM
Break Google Link
When a property is deleted from Rightmove it is removed from the search results, however if someone had this link saved, they may see the property listed as...
Fri, 8 May, 2026 at 11:42 AM
Nearest Train Station on Listings
On each property listing under the map section, there is a feature that shows Nearest Stations. See the screenshot below for reference: Train, tram...
Mon, 18 May, 2026 at 8:48 AM
How the Property Alerts Work
What is a Property Alert?  How do our Property Alerts work?  How to find out how many alerts a property went out in. What is a Property Alert?  ...
Fri, 29 May, 2026 at 9:27 AM