Customer FAQ's
Go back to Rightmove.co.uk

Have a question about Rightmove?

Property Listings

A property is showing as new on Rightmove but I've seen it marketed before
If you have noticed a property showing as new on Rightmove that has been previously advertised, the property may be eligible for a new date. Fall through p...
Tue, 19 Dec, 2023 at 11:46 AM
Another Agent is using my images on their Rightmove listing
As part of their Rightmove contract under our Terms and Conditions, Estate Agents are responsible for ensuring that they have the relevant permissions to us...
Thu, 28 Mar, 2024 at 11:25 AM
A sold/tenanted property hasn't been removed from Rightmove
When a property completes in a sale or becomes tenanted, it is the Estate Agents responsibility to remove the property listing. To investigate sold or tena...
Tue, 19 Dec, 2023 at 11:47 AM
Keyword Logic for Property Types
There are many property types that can be inputted on Rightmove. This FAQ shows all keywords that will link to the relevant property type. With all of o...
Mon, 31 Mar, 2025 at 4:43 PM
The number of bedrooms on a listing doesn’t match the floor plan, what do I do?
Descriptions should precisely match the floor plan to ensure potential buyers or renters can accurately visualize the space. A bedroom is classified as ...
Fri, 2 Aug, 2024 at 9:29 AM
Can I discreetly market a property?
A discreet listing is when an Estate or Letting Agent markets a property with limited information, often requested by homeowners who are in the public eye o...
Fri, 2 Aug, 2024 at 9:30 AM
What should I do when an agent has marked a property as ‘Sold STC’ or ‘Let Agreed’, but they’re not responsible for the sale or let?
What does Rightmove need to action my complaint? To action your claim, you’ll need to email us either a: memorandum of sale (sales properties) lettin...
Fri, 2 Aug, 2024 at 9:32 AM